Customer Story:

Mining Success from Within: Transforming Engagement During Change

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Leadership's Impact on Employee Commitment

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Challenge:

A mining company was undergoing significant organizational change through rapid expansion and inorganic growth, expanding into sites in Australia and the United States, needed to identify key drivers of employee engagement and gaps in the employee experience during this transformational period.

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Solution:

Implemented company-wide employee experience and engagement survey with predictive analysis to identify catalysts of engagement, focusing on leadership, empowerment, and supervision drivers.

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Outcome:

Analysis revealed improvement in the critical employee experience factors accounted for 67% of increases in employee engagement scores. For every 1% improvement in scores related to company leadership, employee empowerment, or perceptions of direct supervisor, engagement scores improved by 0.67%. Company primarily focused organization development efforts on manager-employee relationships as the key engagement driver.

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• 67% of employee engagement increases were attributed to improvements in leadership, empowerment, and supervision factors.

• 0.67% increase in engagement scores for every 1% improvement in leadership, employee empowerment, or supervision perceptions.

• Organizational development efforts were focused on enhancing manager-employee relationships as the primary driver of engagement during the transformational period.

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